The ideal service catalogue
With many companies having spent years focused intensively on standardising, automating and optimising the performance and processes of their IT systems, attention is now increasingly turning towards a fundamental issue: how best to organise their IT service descriptions.
There are many reasons for having a standardised service catalogue. For example, when outsourcing IT services previously performed in-house, or when amalgamating subsidiaries or disposing of business units, there is a distinct risk that service catalogues will become too unwieldy, responsibilities for services unclear and the allocation of costs and services non-transparent.
Businesses hope that the housekeeping work will give them greater transparency, reduce redundancy and, first and foremost, ensure better adjustment of the services to the current market level.
The Maturity Service Library (MSL), currently comprising some 40 different services, is a cost-effective answer. The catalogue offers a clear structure for the recording and description of IT services – completely and seamlessly, but without any overlapping. The MSL is a collection of proven service descriptions that have been created by analysing current contract documents through our extensive benchmarking projects and then applying regular updates and modifications.
The MSL allows service content to be easily assessed – what exactly am I getting for my money? It also enables even the most service relationships within a company to be harmonised. The MSL guideline is hierarchically structured and comprises the major content for each service:
- Description of the services included
- Demarcation from related services
- Integrated functions in key words
- Cost drivers
- Technical and qualitative aspects
- Most common accounting units
This configuration allows individual service structures within an organisation to be mapped in a narrowly defined project, thereby providing the basis for meaningful comparisons with peer companies. Gaps in the service coverage and duplicated responsibilities are also revealed. These can be analysed in detail in order to improve the cost-effectiveness of the IT system as a whole.
For further information, please contact
Maturity UK Ltd.
Tel.: +44 (0) 20 / 78 68 19 01
Fax: +44 (0) 20 / 78 68 18 00