Negotiating the best contracts
Headquarter: Switzerland / Industry: Insurance / Scope: Outsourcing extension
“Using the relevant figures and data, we were able to immediately define a current goal for negotiation and optimise the agreement in our best interests.”
The Swiss insurance group Helvetia has extended an outsourcing contract after five years. The company was supported by Maturity in the analysis of the agreement and in contract negotiations with the provider. Helvetia received valuable information through a contract benchmark in which the outsourced services were assessed and compared with the current market level. The results were improved service definitions and parameters as well as current market prices for IT services. Following the benchmark, Helvetia and Maturity analysed the existing agreement for continuity problems and improper interfaces, which had led to attrition losses and additional costs. “Using the relevant figures and data, we were able to immediately define a current goal for negotiation, break the price down to the individual services and that way optimise the agreement to our best interests,” says IT manager Marcel Vögtli.